Warranty 20 Years to Lifetime
All of our latex mattresses, memory foam mattresses, and coil mattresses will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the first ten (10) years of the warranty excluding the specific limitations contained herein. It is understood that this limited warranty does not include a normal increase in softness of the Visco elastic material or a decrease in the slow recovery feature - aspects which do not affect the pressure-relieving qualities of the foam. It does cover any deterioration in the cell-structure of the foam that causes the mattress to have a visible indentation greater than 1 inch not associated with a sag in the foundation, box springs, or platform. If such defects occur during the remaining 10 Years of the mattress will be at a 50% discount off of retail cost at that point in time. Our Adjustable bases have warranties ranging from 20 years to lifetime - please inquire. All warranties contained herein shall not apply if the mattress, foundation, or cover has been physically damaged, burned, cut, torn, or is abnormally soiled or unsanitary. This warranty is valid only to the original purchaser of the product. All transportation costs are the responsibility of the purchaser and are additional to any prorated charges. You must provide proof of purchase for any warranty claim and ship the product to our warehouse. This limited warranty gives you specific legal rights and you may also have other rights that vary from state to state. Any customer service issues can be handled by calling or e mailing. The only requirement is to return the warranted product or component in sanitary condition to our Southern California warehouse. The return shipping to us will be at the customer's expense.
Air Bed Warranty 20 years
If a warranty claim is made on any of our air beds, you must have your original purchase receipt to demonstrate original purchase date. Most of our air beds are covered for 20 years by the (original manufacture - which by the way has been in business for over 30 years.) The warranty card must be activated once you receive your mattress through this manufacture. Pumps and air chambers are 3 years full and pro-rated to 20 years. Possible void of this warranty is the sale or transfer of the warranted product or component, misuse or abuse of warranted product or component. Tampering with or opening the warranted product or component. We reserve the right not to repair or replace any product or component if is returned in unsanitary condition. If service is required from a defect after the "Full" Warranty period and up to 20 years, It will be replaced or repaired at a pro rata charge, based on the number of years in use, length of warranty and current cost of component replacement. All of our air beds are made in the USA.
Refunds for returns, cancellations and warranty claims will be issued to the original method of payment, within approximately 14 Business Days after receipt of the product(s) to our warehouse and through our inspection.